Civil Services Examination · Question 52

Read the following passage and answer the item that follows. Your answer should be based solely on the passage. Passage: Previous waves of customer-service technology, including email and those pesky voice menus, stoked concerns of job losses, only for them to fail to materialise. AI could yet prove different. And if it does, its effects may be salutary. Human agents could be freed up to spend more time on creative and rewarding tasks, like using feedback to make products and services better—and thereby spend less time listening to irate customers! Which one among the following statements most appropriately reflects the point of view of the given passage?

1. AIf AI were to take over customer service, there would be no work left for human subjects to do.
2. BIrritating voice menus and email could not achieve human redundancy to the extent that AI might.
3. CThe value of human intervention in the workplace affected by AI might be enhanced through redirection towards more fulfilling tasks.
4. DUnlike previous waves in customer-service technology, AI has raised the alarm of worker replacement.