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Railways PYQCBT 1 2016

RRB NTPC · Question 14

Direction: In the given question a statement is followed by two conclusions numbered I and II. You have to assume everything in the statement to be true, then consider the two conclusions together and decide which of them logically follows beyond a reasonable doubt from the information given in the statement. Statement: Customer service cannot be enforced. It has to come from within. Conclusions: I. Customer service should be voluntary. II. Employees do not serve customers. Find which of the given conclusions logically follow from the given statement.

  1. Only conclusion I follow.
  2. Only conclusion II follows.
  3. Both I and II follow.
  4. Neither I nor II follows.
Show answer & explanation

Answer: (A) Only conclusion I follow.

Explanation

If service cannot be enforced and must come from within, it should be voluntary, so I follows. The statement never says employees do not serve customers, so II does not follow.